PRICES

All prices shown on the website are all inclusive. For orders below euro 70, a small freight charge of euro 4.50 will be applied – larger orders are delivered free of charge.

VAT / Tax / Mwst

All prices are shown including 17.5% British VAT (Tax / Mwst).
Customers living outside EU will not be charged VAT on the invoice (see “Dutyfree within EU”), but normally the local tax will be applied by the customs duty inspection upon entry into the country. The Tax will be removed from prices when you have signed in.
The VAT-rate applicable for your purchase will be clearly shown at check-out.

Duty-free within EU

If you are domiciled within EU, no customs or other duties will be charged upon import. All our products are classified as Food Supplements according to UK legislation, and can be freely sold within EU

If you live outside EU (eg. Switzerland), a customs duty will be levied upon import, plus the sales tax (VAT / Mwst) for your country. Normally the customs authorities will also levy a small handling charge.

Price changes

Arthrovital Ltd. reserves the right to change prices without notice. The price as displayed at the time of order, and as confirmed in the email order confirmation is final, and will not be changed despite of later price increases before delivery takes place.

DELIVERY

We deliver our goods from our UK warehouses to all European customers. Each order will be accompagnied by an invoice and a packing list.

Orders below a value of euro 70 will attract a freight charge of currently euro 4.50. Larger orders are shipped free. The freight charge – if any - is clearly shown during checkout.

All goods shown in our shop are available from stock, and will be despatched soonest possible after we have received your order. Orders received before 07:00 AM a normal workday are despatched the same day – orders hereafter will be despatched the following workday.
You will receive an email from us when your order has been despatched.

All orders are despatched as mail parcels. If you are not at home at the time of the mail delivery, please expect that the parcel must be collected at your local post office.
We do not use Track & Trace numbers.

PAYMENT

Payments are made via Paypal. You can use any international credit card, or you own Paypal account. Payments are effectuated on Paypal secure servers to ensure your private details.

ERRORS AND SHORTCOMINGS

If the parcel and its contents have been damaged during transport, or in case anything is missing, please contact Customer support. Please describe the extent of the damage in your email, and if possible, please attach a digital photo.

RETURNS

HOW TO PLACE AN ORDER

Online Webshop

We recommend to order via the on-line webshop. This way you control all aspects of the order yourself.
Should you for any reason have problems ordering online, please see our help guide, or use one of the below alternatives.

Per Email

You are welcome to send an ordinary email to customer service describing your order. Please state you full address including telephone number. List the product(s) you wish to purchase.
You will receive an order confirmation per email as soon as we have recorded your order

Order per letter

You can send an ordinary letter to our office. Please expect that this will delay the despatch of your order up to two weeks depending on the mailclass used.